Category: Key Research Insights

An online checkout that stops responding can leave you unsure whether an order was submitted. The page may freeze before… Read more

Some online card payments require an additional security step before the transaction can proceed. Depending on the bank and payment… Read more

A declined payment can interrupt an online checkout, but it does not always mean the same problem has occurred. The… Read more

After placing an online order, your bank or payment provider may display a transaction as pending, authorised or completed. These… Read more

Entering a voucher code does not guarantee that a discount will apply. The code may have expired, the order may… Read more

A promotion can look attractive on a product page, in an email or in an advertisement. The important question is… Read more

The price displayed on a product page is only one part of an online purchase. Depending on the order, the… Read more

Two online listings can display similar product names while differing in presentation, declared specifications, supporting documentation or delivery charges. Comparing… Read more

When comparing research suppliers, a product description may contain statements about identity, purity, testing or quality. Those statements can help… Read more

Before purchasing a research material, it helps to assess the available evidence against a defined procurement specification rather than relying… Read more